Terms & Conditions

Qembara is a curated marketplace that allows Guests to discover, book, and pay for local experiences offered by independent Hosts.

By creating an account, browsing Qembara, making a booking, completing payment, attending an experience, submitting a review, or using Qembara in any way, you agree to these Guest Terms of Agreement.

These Terms apply together with Qembara's Privacy Policy, Cancellation and Refund Policy, Payment Terms, Currency and Exchange Rate Policy, Safety and Incident Policy, Community Standards, Review and Content Policy, and any specific rules shown on the relevant experience listing.

If you do not agree, you must not use Qembara.

Qembara provides a marketplace platform. Unless expressly stated otherwise, Qembara does not directly provide the Experiences.

Hosts are independent providers. They are not employees, agents, partners, representatives, or contractors of Qembara.

Qembara may review, approve, reject, edit, pause, remove, or feature Hosts and Listings. However, Qembara's review, approval, curation, featuring, or publication of a Host or Listing does not constitute a warranty, guarantee, certification, endorsement, or assumption of responsibility for the Host, the Experience, or the outcome of the booking.

Qembara does not guarantee the quality, safety, legality, suitability, availability, accessibility, or outcome of any Experience, except where required by law.

Unless expressly stated in writing, Qembara does not independently verify every license, permit, insurance policy, professional qualification, venue approval, safety certification, or legal requirement applicable to each Host or Experience.

Hosts are responsible for the accuracy of their Listing information and for delivering the Experience as described, including any required permits, safety arrangements, local compliance, venue arrangements, insurance, legal eligibility, and participant-facing obligations.

Qembara may assist with booking, payment, cancellation, refund, support, complaints, incident handling, and review moderation. This does not make Qembara the provider of the Experience.

You must be at least 21 years old to create an account or make a booking on Qembara.

Qembara or the Host may require reasonable proof of identity, age, booking confirmation, or eligibility before or during an Experience. If you fail to provide required proof, or if you provide false or misleading information, Qembara may refuse, cancel, or deny participation without refund where permitted by law.

Participants under 21 may join an Experience only if the Listing allows it and they are accompanied and supervised by a responsible adult included in the booking.

The adult Guest who makes the booking remains responsible for supervising minors at all times. Some Experiences may prohibit minors even if accompanied.

If you book for another person, family, group, company, or organization, you confirm that you are authorized to do so and that all participants will comply with these Terms and the rules of the relevant Experience.

You are responsible for:

1. keeping your account information accurate;
2. keeping your login details secure;
3. all activity under your account;
4. ensuring your booking details are complete and truthful; and
5. ensuring all participants in your booking comply with these Terms.

You must notify Qembara immediately if you suspect unauthorized account access.

Before booking, you must carefully review the Listing, including:

1. date, time, duration, and meeting point;
2. Host information;
3. price and currency;
4. inclusions and exclusions;
5. cancellation and refund terms;
6. safety, cultural, dress, age, health, fitness, accessibility, or identification requirements; and
7. any other conditions shown before payment.

Displayed availability is not guaranteed until the booking is confirmed by Qembara. Some bookings may require Host acceptance.

Qembara may reject, cancel, or modify a booking where reasonably necessary, including due to Host unavailability, safety concerns, payment issues, suspected fraud, Listing errors, legal restrictions, force majeure, or events outside Qembara's reasonable control.

You cannot complete a booking unless you accept these Terms and the applicable linked policies.

By confirming a booking, you confirm that you have read and accepted:

1. these Guest Terms;
2. the Cancellation and Refund Policy;
3. the Payment Terms;
4. the Currency and Exchange Rate Policy;
5. the Safety and Incident Policy;
6. the Community Standards;
7. the Privacy Policy; and
8. the specific rules shown for the Experience.

Qembara may record your acceptance, including your user ID, booking ID, date, time, and Terms version.

The Final Guest Price may include:

1. the Host fee;
2. the Qembara Fee;
3. taxes, if applicable; and
4. any other charges clearly shown before payment.

Qembara may support selected currencies. Prices may be displayed in your selected currency, but Qembara may use a base currency for internal reporting, settlement, and reconciliation.

Exchange rates may differ from bank, card issuer, wallet provider, or payment provider rates. Your bank, card issuer, wallet provider, or payment provider may charge separate fees. Qembara is not responsible for those third-party fees or exchange-rate differences.

You are responsible for any taxes, charges, duties, or costs imposed on you by law, where applicable and legally permitted, unless Qembara expressly states that such amounts are included in the Final Guest Price.

Qembara may correct obvious pricing, currency, technical, or display errors before or after booking confirmation. If correction is required after payment, Qembara may cancel the booking and provide the applicable refund.

Payments must be made through Qembara's approved payment methods.

You must not bypass Qembara by paying a Host directly for a booking initiated through Qembara, unless Qembara expressly allows it in writing.

By paying, you confirm that:

1. you are authorized to use the payment method;
2. the payment information is accurate;
3. Qembara or its payment provider may charge or authorize the Final Guest Price; and
4. the booking may be cancelled if payment fails, is reversed, is disputed, or appears fraudulent.

Qembara may use third-party payment providers and is not responsible for delays, declines, fees, chargebacks, failed authorizations, or payment failures caused by your bank, card issuer, wallet provider, or payment provider.

Subject to applicable consumer laws, cancellation, change, and refund rights are governed by Qembara's Cancellation and Refund Policy and the rules shown on the Listing before booking.

Unless Qembara states otherwise:

1. all cancellations and change requests must be made through Qembara;
2. direct messages to Hosts do not count as valid cancellation unless confirmed by Qembara;
3. refund eligibility depends on the applicable cancellation terms, timing, payment status, Host costs, Qembara services already provided, and whether the Experience was delivered or reasonably available to be delivered;
4. no-shows are normally non-refundable;
5. late arrivals may result in reduced or lost participation without refund;
6. refunds are not provided merely because the Experience did not meet personal expectations, where the Experience was materially delivered as described; and
7. refund timing depends on payment providers, banks, card issuers, and wallet providers.

Where clearly disclosed before payment and permitted by law, the Qembara Fee may be non-refundable once Qembara's platform, booking facilitation, payment coordination, curation, support, or related services have been provided, even if the Host fee is partly or fully refunded.

Subject to applicable law and the Cancellation and Refund Policy, Qembara may deny a refund where the issue is caused by:

1. Guest no-show;
2. late arrival;
3. failure to bring required documents, identification, clothing, equipment, or booking confirmation;
4. refusal to follow safety, cultural, dress, venue, or Host instructions;
5. intoxication, unsafe conduct, illegal conduct, or disruptive behavior;
6. inaccurate Guest information, wrong participant count, or failure to disclose relevant requirements;
7. voluntarily leaving after the Experience begins;
8. booking an unsuitable Experience despite disclosed requirements; or
9. attempting to make off-platform payment or booking arrangements.

If the Host cancels, Qembara may offer a refund, rebooking, credit, alternative Experience, or other remedy in accordance with the applicable policy.

You must:

1. arrive on time;
2. follow Host instructions;
3. comply with local laws and venue rules;
4. respect local customs, religious sensitivities, dress expectations, and cultural norms;
5. behave respectfully toward Hosts, Guests, Qembara staff, local communities, and the public;
6. avoid unsafe, offensive, discriminatory, harassing, indecent, illegal, or culturally inappropriate conduct; and
7. immediately report serious issues to Qembara.

You must not:

1. provide false information;
2. misuse bookings, payments, refunds, reviews, promotions, or support channels;
3. threaten, abuse, harass, discriminate against, exploit, or harm anyone;
4. damage property;
5. attend while intoxicated or under the influence of illegal drugs;
6. bring prohibited or dangerous items;
7. photograph, film, or record people, children, private spaces, religious sites, or sensitive locations without permission;
8. bypass Qembara to avoid fees;
9. interfere with the platform's operation or security; or
10. use Qembara for unlawful, fraudulent, or harmful purposes.

Qembara may remove you from an Experience, cancel your booking, deny a refund, suspend your account, or report conduct to authorities where appropriate.

Experiences may involve ordinary travel, transport, walking, food, outdoor conditions, cultural venues, private spaces, group activities, or other real-world risks.

You are responsible for deciding whether an Experience is suitable for you and your participants, considering age, health, fitness, mobility, allergies, dietary needs, medical conditions, personal comfort, and safety.

You should not participate if you are medically, physically, emotionally, or otherwise unsuitable for the Experience.

You are responsible for obtaining insurance suitable to your travel and activity risks, including travel, medical, personal accident, and personal liability insurance where appropriate.

Qembara is not an emergency service provider. In an emergency, you must contact local emergency services first, then notify Qembara as soon as reasonably possible.

Qembara does not guarantee that every risk can be removed.

A Host may make reasonable changes to an Experience due to weather, traffic, venue access, safety, local conditions, availability, cultural considerations, or operational reasons.

Minor changes do not automatically entitle you to a refund. Minor changes may include reasonable timing adjustments, sequence changes, substitution of a similar stop or activity, or nearby meeting-point adjustments.

If a material change significantly affects the core Experience, Qembara may, at its reasonable discretion and subject to the applicable policy, offer a refund, credit, rebooking, alternative Experience, or other remedy.

You may submit reviews, ratings, photos, testimonials, comments, or other content.

Your content must be truthful, respectful, relevant, lawful, and based on your genuine experience.

Qembara may edit, reject, hide, remove, or refuse to publish content that is false, abusive, discriminatory, defamatory, offensive, irrelevant, unlawful, misleading, promotional, or harmful to platform trust.

By submitting review text, ratings, comments, or non-identifiable content, you grant Qembara a worldwide, royalty-free, non-exclusive license to use, reproduce, display, publish, translate, adapt, and share that content for platform, marketing, trust, safety, support, and promotional purposes, subject to applicable law and Qembara's Privacy Policy.

Qembara may display your review text, rating, and non-sensitive booking-related feedback on the platform and in Qembara-owned marketing channels. Qembara will obtain your express consent before using identifiable photos, videos, full name, image, voice, or likeness in paid advertising or external promotional campaigns, where required by law or where the content clearly identifies you.

If you experience a problem, you must contact Qembara as soon as reasonably possible.

Qembara may ask for booking details, evidence, screenshots, photos, receipts, communications, or other information needed to review the issue.

Qembara may, at its reasonable discretion and subject to applicable law:

1. take no further action;
2. ask the Host to respond;
3. provide clarification;
4. offer rebooking, credit, partial refund, or full refund;
5. warn, pause, suspend, or remove a Host or Listing;
6. restrict a Guest account;
7. report serious incidents to authorities; or
8. take other reasonable action.

For urgent safety issues, contact local emergency services first, then notify Qembara.

If you dispute a payment through your bank, card issuer, wallet provider, or payment provider without first giving Qembara a reasonable opportunity to resolve the issue, Qembara may suspend your account, cancel bookings, dispute the chargeback, and recover amounts where legally permitted.

This does not limit any non-waivable consumer rights you may have under applicable law.

Qembara may offer promo codes, discounts, credits, referral incentives, or other offers.

Unless stated otherwise, these are non-cash, non-transferable, limited, and subject to expiry, eligibility rules, usage limits, and availability.

Qembara may cancel, refuse, reverse, or amend promotions affected by error, fraud, misuse, duplicate accounts, self-referral, or breach of these Terms.

You must not make or attempt to make off-platform payment, booking, cancellation, refund, or side arrangements with a Host for an Experience discovered through Qembara, unless Qembara expressly allows it in writing.

If you do so, Qembara may cancel your booking, suspend or terminate your account, refuse support, deny refund assistance, and take further action where permitted by law.

Qembara is not responsible for losses, injuries, disputes, payment issues, cancellations, fraud, or other problems arising from off-platform arrangements.

Qembara may use third-party services, including payment providers, messaging tools, analytics tools, maps, hosting providers, support tools, and advertising platforms.

Those services may have their own terms, privacy notices, fees, and technical rules.

Qembara is not responsible for third-party failures outside its reasonable control.

Qembara collects and uses personal data to operate the platform, process bookings, facilitate payments, support Guests and Hosts, improve services, prevent fraud, comply with law, and manage safety and disputes.

Your data may be shared with Hosts, payment providers, service providers, advisers, regulators, authorities, and other parties where reasonably required and in accordance with Qembara's Privacy Policy.

If there is any inconsistency between this section and the Privacy Policy, the Privacy Policy will govern how personal data is handled, unless these Terms are more specific for booking-related disclosures.

Please read Qembara's Privacy Policy for more information.

Qembara owns or licenses the platform, brand, design, software, content, workflows, and related intellectual property.

You may use Qembara only for lawful personal booking purposes, unless Qembara gives written permission.

You must not copy, scrape, reproduce, resell, reverse-engineer, misuse, or commercially exploit Qembara's platform, content, data, or technology.

Qembara may suspend, limit, modify, or discontinue any part of the platform for maintenance, security, technical, legal, commercial, or operational reasons.

Qembara does not guarantee uninterrupted, error-free, or always-available access.

You may not use Qembara if you are prohibited from doing so under applicable sanctions, anti-money laundering, counter-terrorism financing, export control, or similar laws.

Qembara may refuse, cancel, suspend, restrict, or report any booking or account where required for legal, sanctions, fraud prevention, platform integrity, or compliance reasons.

Qembara is not responsible for failure, cancellation, disruption, or delay caused by events outside its reasonable control, including weather, natural disasters, transport disruption, government action, border closure, immigration disruption, public health restriction, local authority order, venue closure, illness, epidemic, civil unrest, war, terrorism, power failure, internet failure, payment provider outage, platform outage, labor disruption, safety risk, or any event that makes performance unsafe, illegal, impossible, or commercially unreasonable.

In such cases, Qembara may offer a refund, credit, rebooking, alternative Experience, or other remedy in accordance with the applicable policy.

To the maximum extent permitted by law, these limitations apply whether the claim is based on contract, tort, negligence, statute, equity, consumer law, or any other legal theory.

Qembara is not liable for:

1. indirect, incidental, special, consequential, punitive, or exemplary damages;
2. loss of profit, loss of opportunity, loss of goodwill, loss of data, disappointment, distress, inconvenience, or travel-related costs;
3. acts, omissions, delays, cancellations, misconduct, negligence, quality issues, or representations of independent Hosts, except to the extent caused by Qembara's own proven breach of legal duty;
4. third-party service failures outside Qembara's reasonable control;
5. events outside Qembara's reasonable control; or
6. losses arising from off-platform arrangements.

To the maximum extent permitted by law, Qembara's total liability for any booking will not exceed the amount you paid through Qembara for that booking.

Qembara does not exclude or limit liability for its own fraud, intentional misconduct, or any liability that cannot legally be excluded or limited.

To the maximum extent permitted by law, you agree to indemnify Qembara, its directors, officers, employees, contractors, affiliates, partners, and service providers against reasonable claims, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising from or related to, to the extent caused by:

1. your breach of these Terms;
2. your misuse of Qembara;
3. your breach of law;
4. your conduct during an Experience;
5. inaccurate information you provide;
6. your violation of third-party rights;
7. your content, reviews, or communications;
8. your direct arrangements with Hosts outside Qembara; or
9. the actions of participants included in your booking.

Qembara may suspend, restrict, or terminate your account or bookings if we reasonably believe that you have breached these Terms, misused the platform, created risk, acted unlawfully, acted fraudulently, harmed platform trust, or behaved in a way that is unsafe, abusive, discriminatory, or inappropriate.

Qembara may update these Terms from time to time.

Updated Terms will apply from the effective date shown. For future bookings, you may be required to accept the updated Terms before completing a booking.

These Terms are governed by the laws of [Insert Governing Law Jurisdiction], unless mandatory consumer protection laws require otherwise.

Before starting formal proceedings, you agree to first contact Qembara and allow a reasonable opportunity to resolve the issue.

Any unresolved dispute will be handled through [insert courts, arbitration, or mediation mechanism], subject to any rights that cannot be excluded under applicable law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot legally be excluded.

If any part of these Terms is invalid or unenforceable, the remaining parts will continue to apply.

For support, complaints, refund requests, safety issues, or questions about these Terms, contact Qembara at:

• Support Page: [Insert Link]
• Email: [Insert Email]
• Company Address: [Insert Address]