Terms & Conditions
Select your role below to view the applicable terms.
Select your role below to view the applicable terms.
Simple Summary
Qembara helps Hosts offer curated local experiences to Guests through the Qembara platform. As a Host, you are responsible for accurate information, legal compliance, required permits or approvals, insurance where needed, safe delivery, clear availability, fair pricing, professional conduct, timely booking response, and compliance with Qembara's marketplace rules. Qembara may review, approve, reject, edit, pause, remove, rank, promote, or feature Hosts and Listings. However, you remain responsible for your Experience, your conduct, your legal obligations, your staff or suppliers, and the information you provide. Qembara does not guarantee bookings, ranking, visibility, earnings, reviews, ratings, or Host success.
This summary is provided for convenience only. If this summary conflicts with the full Terms, the full Terms apply.
These Host Terms of Agreement govern your use of Qembara as a Host or Host applicant.
By creating a Host account, submitting a Host application, creating a Listing, accepting a booking, delivering an Experience, receiving payment, communicating with Guests, or using Qembara as a Host in any way, you agree to these Host Terms.
These Host Terms apply together with Qembara's Host Code of Conduct, Privacy Policy, Cancellation and Refund Policy, Payment Terms, Currency and Exchange Rate Policy, Safety and Incident Policy, Community Standards, Listing and Prohibited Activities Policy, Review and Content Policy, Complaints and Dispute Resolution Policy, and any specific rules shown to you during the Host journey.
If you do not agree, you must not apply to become a Host, create Listings, accept bookings, or use Qembara as a Host.
| Term | Meaning |
|---|---|
| Qembara, we, us, or our | The company operating the Qembara platform. |
| Host, you, or your | A person, business, guide, operator, creator, venue, organization, or provider that applies to offer or offers an Experience through Qembara. |
| Guest | A person who uses Qembara to browse, book, pay for, attend, or review an Experience. |
| Experience | An activity, tour, workshop, cultural visit, food experience, group activity, or other service listed on Qembara. |
| Listing | The page or content describing an Experience, including price, timing, meeting point, inclusions, exclusions, cancellation terms, safety notes, cultural notes, and other rules. |
| Booking | A reservation, request, or purchase of an Experience through Qembara. |
| Host Fee | The amount payable to the Host for delivering the Experience, subject to these Terms and applicable policies. |
| Qembara Fee | The platform fee charged by Qembara for marketplace access, curation, booking facilitation, payment coordination, support, and related platform services. |
| Final Guest Price | The total price shown to the Guest before payment, including the Host Fee, Qembara Fee, and any applicable charges shown at checkout. |
Qembara provides a curated marketplace platform. Qembara is not the Host of your Experience unless expressly stated in writing.
You are an independent provider. You are not an employee, agent, partner, representative, franchisee, or contractor of Qembara.
Qembara may review, approve, reject, edit, pause, remove, rank, promote, or feature Hosts and Listings. However, Qembara's review, approval, curation, featuring, or publication of your Host profile or Listing does not make Qembara responsible for your Experience, your conduct, your legal compliance, your safety arrangements, or your obligations to Guests.
Qembara does not guarantee any level of Listing visibility, ranking, traffic, bookings, revenue, profit, reviews, ratings, promotion, or repeat business.
Qembara may change platform design, ranking logic, fees, features, markets, categories, eligibility standards, Host standards, and operating rules from time to time. Qembara is not liable for loss arising from such changes where made in good faith and to the extent permitted by law.
You remain fully responsible for the accuracy, legality, safety, quality, and delivery of your Experience.
You may apply to become a Host only if:
If you apply on behalf of a company, business, venue, organization, or group, you confirm that you are authorized to bind that entity and manage the Host relationship with Qembara.
Host approval is personal to the approved Host or approved legal entity and may not be transferred without Qembara's written approval.
Qembara may verify or re-verify your identity, eligibility, documents, licenses, permits, insurance, tax information, payout details, and compliance status at any time. Failure to provide requested information may result in Listing suspension, payout delay, account restriction, or removal from Qembara.
Submitting a Host application does not guarantee approval.
Qembara may approve, reject, pause, request more information, or re-review any Host application at its discretion.
Approval is conditional, revocable, non-transferable, and does not guarantee continued participation, Listing publication, ranking, bookings, revenue, profit, or earnings.
You must not publish, promote, accept bookings, or deliver an Experience through Qembara until Qembara has approved the relevant Host profile and Listing.
Qembara may withdraw Host approval where reasonably necessary, including due to safety concerns, Guest complaints, poor response times, weak quality, inaccurate information, suspected fraud, legal concerns, policy breaches, or reputational risk.
You are responsible for:
You must not share your Host account, transfer your Host status, or allow another person to deliver an Experience on your behalf unless Qembara has approved this arrangement.
You are responsible for ensuring every Listing is accurate, complete, lawful, current, and not misleading.
Each Listing must clearly state:
You must not submit false, exaggerated, incomplete, copied, unlawful, unsafe, discriminatory, offensive, or misleading Listing content.
Any mandatory Guest cost must be disclosed before booking and approved or accepted through Qembara's Listing process. You must not impose additional charges unless they were clearly disclosed and accepted before booking.
Qembara may edit minor wording, request changes, reject, pause, unpublish, or remove any Listing that does not meet Qembara's quality, legal, safety, cultural, or marketplace standards.
You confirm that you own or have the right to use all content, photos, videos, names, logos, descriptions, biographies, documents, and materials you submit to Qembara.
You confirm that any identifiable person appearing in content you submit has given all permissions required for Qembara to use that content on the platform and in permitted marketing, and that no submitted content violates privacy, publicity, intellectual property, child-protection, confidentiality, or personal data rights.
You must not upload images or videos of children unless you have all required permissions from a parent or legal guardian and the content is appropriate for Qembara's platform.
By submitting Host content, you grant Qembara a worldwide, royalty-free, non-exclusive, transferable, sublicensable license to use, reproduce, display, publish, edit, translate, adapt, promote, and distribute that content for platform operation, Listing display, marketing, trust, safety, support, and promotional purposes.
Qembara may remove or request replacement of content that is low quality, misleading, inappropriate, culturally insensitive, unsafe, infringing, or inconsistent with Qembara's brand or marketplace standards.
You are responsible for setting the Host Fee for your Experience, subject to Qembara's pricing review and platform rules.
Qembara may display the Final Guest Price as: Host Fee + Qembara Fee + any applicable charges shown before payment.
You agree that:
You must not ask Guests to pay additional undisclosed amounts outside Qembara.
You must keep your availability accurate and up to date.
When a Guest submits a booking request, you must accept or reject the request within the response period required by Qembara.
Unless Qembara states otherwise, Hosts should respond to booking requests within 12 hours, and in all cases within 24 hours.
Failure to respond promptly or update availability may result in automatic rejection, reduced ranking, paused Listings, suspension, cancellation consequences, or other platform action.
Once a booking is confirmed, you are expected to honor it.
You must deliver the Experience professionally, safely, respectfully, and substantially as described in the Listing.
You are responsible for:
You must not materially downgrade, shorten, substitute, or reduce the Experience without valid reason and Qembara approval where practicable.
You must not substitute the Host, location, core activity, or material elements of the Experience without Qembara's approval, unless urgent safety or legal reasons require immediate action.
You are solely responsible for ensuring that you and your Experience comply with all applicable laws, regulations, licensing rules, permit requirements, insurance obligations, tax obligations, consumer protection rules, tourism rules, health and safety rules, employment rules, privacy rules, venue rules, and local authority requirements.
This includes, where applicable:
Qembara may request proof of compliance at any time.
You must immediately notify Qembara if any license, permit, approval, insurance, venue arrangement, or legal authorization is suspended, expired, revoked, challenged, or no longer valid.
Qembara may request proof of compliance but is not responsible for verifying every legal requirement that applies to you or your Experience.
You are responsible for all taxes, duties, levies, fees, penalties, interest, filings, and reporting obligations arising from your Host activity, unless Qembara expressly states otherwise in writing.
You must take reasonable steps to protect Guest safety and community trust.
You must:
You must not conduct high-risk, transport, food, outdoor, private-home, child-related, or culturally sensitive activities unless you can lawfully and safely manage the relevant risks.
If there is an emergency, you must contact local emergency services first, then notify Qembara as soon as reasonably possible.
Qembara may pause or remove any Host or Listing where there is a safety, legal, cultural, community, reputational, or operational concern.
You may receive Guest information only for the purpose of managing and delivering the confirmed Experience.
You must not:
When Guest information is no longer needed for the Experience or legally required recordkeeping, you must delete or securely dispose of it.
You must handle all Guest information in accordance with Qembara's Privacy Policy, applicable data protection laws, and Qembara's instructions.
You must communicate with Guests through Qembara-approved channels unless Qembara expressly allows otherwise.
You must keep communications professional, respectful, accurate, and relevant to the Experience.
You must not use Guest communication to:
You should avoid cancelling confirmed bookings except for valid reasons.
Valid reasons may include serious illness, safety risks, venue unavailability, extreme weather, legal restrictions, emergency, force majeure, or other circumstances outside your reasonable control that prevent safe or lawful delivery.
If you need to cancel, you must notify Qembara immediately and provide the reason and any supporting evidence Qembara reasonably requests.
Qembara may consider evidence before imposing cancellation consequences where practical. Subject to applicable law and policy, Qembara may decide whether to:
You must not ask, pressure, encourage, or manipulate a Guest to cancel so that you can avoid Host cancellation responsibility.
If Qembara reasonably believes you caused, encouraged, or manipulated a Guest cancellation to avoid Host cancellation consequences, Qembara may treat the matter as a Host cancellation or policy breach.
Guest cancellations, no-shows, late arrivals, and refund requests are handled under Qembara's Cancellation and Refund Policy and the Listing-specific rules shown before booking.
You must not promise refunds, credits, or alternative arrangements directly to Guests unless Qembara authorizes this.
Subject to applicable law, Qembara's refund decision is final unless Qembara chooses to reopen the matter or applicable law requires otherwise.
Qembara may deduct refunds, chargebacks, reversals, penalties, or Guest remedies from amounts payable to you where permitted by law and policy.
If a Guest is a no-show or arrives late, you must record the issue promptly and provide any evidence reasonably requested by Qembara.
Your Host earnings are based on completed or payable bookings, less refunds, reversals, deductions, chargebacks, penalties, adjustments, taxes, fees, or amounts otherwise permitted under these Terms and Qembara's policies.
Qembara may delay, withhold, offset, reverse, or adjust payouts where reasonably necessary, including due to:
Qembara will not unreasonably withhold Host payouts once the relevant issue has been resolved, supporting information has been provided, and no further refund, chargeback, legal, safety, fraud, or policy concern remains.
Payout timing depends on Qembara's payment process, payment providers, banking systems, currency rules, and any required review.
You are responsible for ensuring that your payout details are accurate.
Guests may submit reviews and ratings after an Experience.
You must not manipulate reviews, pressure Guests, offer rewards for positive reviews, threaten Guests over reviews, submit fake reviews, or ask others to submit misleading reviews.
You must not retaliate against, threaten, harass, or penalize Guests for reviews, complaints, refund requests, or reports to Qembara.
Qembara may moderate, remove, hide, or decline to publish reviews that breach Qembara's Review and Content Policy.
Qembara may use ratings, reviews, response time, cancellation rate, complaint history, incident history, booking completion, Guest satisfaction, and Listing quality to determine ranking, visibility, promotion, suspension, or removal.
Repeated poor performance may result in coaching, reduced visibility, paused Listings, suspended payouts, account restriction, or removal from Qembara.
You must not make or attempt to make off-platform bookings, payments, cancellations, refunds, substitutions, side arrangements, or direct repeat-booking arrangements with Guests discovered through Qembara, unless Qembara expressly allows this in writing.
If you do so, Qembara may cancel the booking, deny payout, suspend or terminate your account, recover lost fees, refuse support, and take further action where permitted by law.
Qembara may use third-party services for payment processing, messaging, analytics, maps, hosting, support, and advertising.
Those services have their own terms, fees, and rules.
Qembara is not responsible for third-party failures outside its reasonable control.
Qembara owns or licenses the platform, brand, design, software, content, workflows, and related intellectual property.
You may use Qembara only for lawful Host activity, unless Qembara gives written permission for other uses.
You must not copy, scrape, reproduce, resell, reverse-engineer, misuse, or commercially exploit Qembara's platform, content, data, or technology.
You may not use Qembara if you are prohibited under applicable sanctions, anti-money laundering, counter-terrorism financing, export control, or similar laws.
Qembara may refuse, cancel, suspend, restrict, or report any Host, Listing, or payout where required for legal, sanctions, fraud prevention, or compliance reasons.
Qembara is not responsible for failure, disruption, or delay caused by events outside its reasonable control, including weather, natural disasters, transport disruption, government action, public health restriction, epidemic, civil unrest, war, terrorism, power failure, internet failure, or any event that makes performance unsafe, illegal, or impossible.
In such cases, Qembara may offer a refund, credit, rebooking, or other remedy in accordance with the applicable policy.
To the maximum extent permitted by law, Qembara is not liable for:
To the maximum extent permitted by law, Qembara's total liability to you will not exceed the total Host Fees paid to you through Qembara in the three months before the claim arose.
Qembara does not exclude or limit liability for its own fraud, intentional misconduct, or any liability that cannot legally be excluded or limited.
To the maximum extent permitted by law, you agree to indemnify Qembara, its directors, officers, employees, contractors, affiliates, and service providers against claims, losses, damages, liabilities, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:
Qembara may suspend, restrict, or terminate your Host account, Listings, or payouts if Qembara reasonably believes that you have breached these Terms, misused the platform, created risk, acted unlawfully, acted fraudulently, harmed platform trust, or behaved in a way that is unsafe, abusive, discriminatory, or inappropriate.
Qembara may remove Listings, block payouts, and take other reasonable steps to protect Guests, the platform, and the community.
Qembara may update these Host Terms from time to time.
Updated Terms will apply from the effective date shown. Continued use of Qembara as a Host after the effective date means you accept the updated Terms.
These Terms are governed by the laws of [Insert Governing Law Jurisdiction], unless mandatory laws require otherwise.
Before starting formal proceedings, you agree to first contact Qembara and allow a reasonable opportunity to resolve the issue.
Any unresolved dispute will be handled through [insert courts, arbitration, or mediation mechanism], subject to any rights that cannot be excluded under applicable law.
For support, complaints, payout queries, safety issues, or questions about these Terms, contact Qembara at: